ART E-MAIL ADDRESS
1. Emailed art work can be sent to ART@PDQPROMO.COM.
A PDF copy of the purchase order can also be sent to this email address.
2. Please provide a detailed layout indicating imprint location, orientation,
copy positioning, typeface, typestyle (caps, bold, italics, type size, etc.) If size and/or position are not specified PDQ will use its discretion. Any revisions will require a new electronic proof $10 (G).
3. STRAIGHT LINE / CURVED COPY
Up to 4 lines will be typeset at no additional charge. Customer is responsible for proof reading electronic proof. Additional copy will require a minimum art charge of $10 (G).
4. CAMERA READY ART
We require a high quality black and white original, printed at minimum of 600 dpi, must be at least 80% of the actual imprint size. Art must have crisp, sharp edges and need no further touch up. We can not use pre-screened / pre-tinted artwork or halftones. Some thin lines, small copy and reverses may not reproduce as submitted and may need to be altered to imprint clearly.
5. LOGOS & STRAIGHT TEXT
Please provide a detailed layout indicating the size and placement of logo and text. If is in unclear, we will send you an electronic proof and charge $10 (G).
DIGITAL ARTWORK FILES
6. ACCEPTABLE PROGRAMS AND REQUIREMENTS
Illustrator: “Create outlines” on all fonts. All placed images must be included in B&W and created at a minimum of 600 dpi. Placed images in color are unacceptable. .Ai and .eps are acceptable file formats.
Photoshop: B&W raster art must be created at a minimum of 600 dpi. Scanned halftones are unacceptable. Multi-color raster art is not recommended but will only be accepted if sent color separated and created at a minimum of 600 dpi. .Tiff and .eps are acceptable formats.
Freehand: All fonts must “convert to paths”. All placed images must be included in B&W and created at a minimum of 600 dpi. Placed images in color are unacceptable. .Eps is the acceptable file format.
We do not accept page layout program such as MS Word or Pagemaker. File formats such as .doc, .pub, .vcf, .exe and .dat are unacceptable. Acceptable File Storage: 100 or 250 Zip disk, CD, DVD.
7. E-MAIL REQUIREMENTS
• Must meet all the requirements for digital artwork files.
• File size over 5MB must be compressed using Stuffit, Winzip or Zipit.
• Must include distributor company name, phone number
and purchase order number.
• Must include product number, product color and imprint color.
USE OF LOGOS
The Purchaser must indemnify PDQ of any liability arising out of or relating to any actual or alleged infringement of trademark, copyright, service mark etc.
9. Factory reserves the right to determine acceptable art which may vary according to product. Artwork submitted in vector format is recommended. Distributor will be notified if art is unacceptable.
Art Dept. time for Art Recreation, Excessive Type Setting, Color Separations and Color Trapping is billed at $50 (Z) / hour. Changes to electronic proofs $10 (G).
10. SHIPMENT F.O.B. POINT
11. SPLIT DESTINATION
$7.50 (G) per destination.
12. SPLIT SHIPMENT DATES
$25 (G) within 3 months.
13. HANDLING CHARGE
All orders are subject to $3 (Z) per carton handling charge. Also applies to third party billing.
14. SHIPPING WEIGHTS are approximate. PDQ is not responsible for the difference in actual freight vs. quoted estimate.
15. INCORRECT ADDRESSES and zip codes are subject to $10 (Z) / carton charge-back which will be invoiced later.
16. OVERRUNS or UNDERRUNS
Due to the difficulty of manufacturing exact quantities, we reserve the right to overrun or underrun by 5-7%. If no overruns will be accepted, order must clearly specify “no overruns”. These orders are subject to a 5-7% underrun and exact quantity charge $35 (G).
17. EXACT QUANTITIES
$35 (G) exact MIN QTY charge (no overruns).
18. LESS THAN MINIMUM
Add $50 (G). One half of first column MIN QTY allowed.
Minimum $100 (G) per order.
19. FAXED ORDERS will be considered originals. Fax transmission cannot be used as camera ready art.
20. EMAIL ORDERS must include company name, PO#, and contact information and must be confirmed by phone or fax, including fax copy of artwork layout.
21. CANCELLATIONS OR CHANGES TO ORDER
$40 (G) plus all cost incurred by factory up to notice of cancellation or change. This may include artwork, die charges, labels and any production costs. All cancellations and any changes to an order must be submitted in writing.
22. REPEAT ORDERS
Reorders must specify previous invoice #, date, PO#, style #, color and imprint color. Exact product color as previous order cannot be guaranteed. Orders more than 2 years old will require new screen charge and must be accompanied by new artwork.
23. REORDER SET-UP / REPEAT SET-UP
$20 (G) / color / location. Reorder copy must remain EXACTLY the same. Do not specify re-order if there is a copy or product change.
24. UNIMPRINTED ORDERS
End quantity Pricing - Minimum $100.00 (G) per order. Unimprinted goods are packed differently, and must be ordered in factory case-pack increments.
25. STANDARD SCREEN CHARGE
$45 (G) / color / location / item on all new orders. For repeat orders, add $20 (G).
26. CHANGE OF IMPRINT COLOR
$30 (G) for all items.
27. CHANGE OF COPY
$40 (G) must be minimum quantity and case pack increments per change.
28. PMS MATCH CHARGE
$35.00 (G) / color for pad printed and silk-screened products. PMS colors will be matched as closely as possible but cannot be guaranteed. PMS colors are based on white backgrounds and will be diff erent on colored or clear backgrounds. Sometimes, and if possible, PDQ will recommend another color be printed first, to provide a base coat for attempted color matching purposes. In these cases, a 2nd color and set up charge will be applied. PMS color match charge also applies for exact reorders and exact match to previous orders cannot be guaranteed.
29. PRODUCT COLOR AND INK COLOR VARIATION
Ink color can vary slightly from one production run to the next. PMS numbers listed are not always an exact match. Color variations on imported items must be considered acceptable. If clarification of product color is required, please request a free random sample. Standard Imprint Colors are approximate and will vary on colored backgrounds and will appear lighter on clear and frost colored products.
All prices subject to change without prior notice.
31. CREDIT CARDS
We accept VISA, American Express and Mastercard.
Credit Card required. Net 30 days upon approval of credit references.
33. CO-OP PROGRAMS
Fax for quotation.
End column price - catalog minimum. Imprint must be for same company as P.O. Setup Charge $25.00 (Z).
35. RANDOM SAMPLES
There is NO CHARGE for random imprinted samples up to $5 per order. Please provide shipping account number for expedited shipping.
36. SPECULATIVE SAMPLES
Available at $45.00 (G) per item.
ELECTRONIC VIRTUAL PROOF/PRODUCT PROOF
37. ELECTRONIC PROOF
The first requested proof will be provided and emailed at no charge. Proofs are available upon request within 1-2 days. Additional proofs after first no charge proof, add $10.00 (G). A proof approval is required for all orders over $1000. We will send an emailed proof for orders with unclear layout or excess copy with in 1-2 days. Delays in approval or changes will delay the order. Production time does not begin until signed fax approval has been received.
38. PRODUCT PROOF
$45 (G) / color / set-up and PMS color matching charges apply. Product proof adds production time. Product proof is recommended on all large orders.
39. EARLY SHIPPING
Factory reserves the right to ship all orders prior to the requested ship date. There can be no penalty for early shipping.
40. STANDARD SERVICE
4 Working Days, unless otherwise specified. Production time does not include the day order is received; production time will begin after receipt of usable art, approval of credit and / or paper proof. Orders specifying expected ship or in-hands date with less than 4 production days will be processed as rush service orders. Multi-color imprints may require an additional 2-3 days. Rush pricing will be confi rmed by fax.
41. RUSH PRICING
1 Day off Standard 4 Work Day Production. Add 33% to total order merchandise cost.
2 Days off Standard 4 Work Day Production. Add 66% to total order merchandise cost.
3 Days off Standard 4 Work Day Production. Add 99% to total order merchandise cost.
42. EVENT DATES
Unless specifi ed, we reserve the right to select the best method of shipping, including overnight air service to meet the event date specified on your purchase order. We are not responsible for carrier delays.
43. CLAIMS & RETURNS
All shipments should be thoroughly checked upon arrival. Factory must be notified within 30 days of any defects, omissions or errors in manufacturing. Only authorized returns will be accepted. All shipments leave the factory in good condition after inspection. Claims for lost or damaged merchandise, or concealed damages should be filed with delivering carrier. Leave shipment intact and file claim immediately.
44. NO GUARANTEE
We cannot guarantee inventory availability on imported products.
45. BATTERY LIFE
Battery life is subject to individual use, and PDQ can not be responsible for battery life once product leaves factory.
Carabiners cannot be used for climbing.
47. CIRCUMSTANCES BEYOND OUR CONTROL
We are not liable for non-fullfi llment due to strikes, fires, weather or other causes beyond our control. All sales are subject to our standard Condition of Sale. We are not liable for consequential or special damage due to any delay.
48. CATALOG IMAGES
All imprinted merchandise shown in the catalog is for illustration purposes and does not imply endorsement and /or availability for sale to anyone other than the owner of the logos / design.
49. CALIFORNIA PROPOSITION 65 WARNING
Proposition 65 is a California law that has been in effect since 1986 to promote clean drinking water and keep toxic substances that cause cancer and birth defects out of consumer products. Proposition 65’s formal title is “The Safe Drinking Water and Toxic Enforcement Act of 1986.” It is administered by Cal/EPA’s Office of Environmental Health Hazard Assessment (OEHHA).
The law requires that anyone at reasonable risk of exposure be informed when substances classified as toxins are present. Since enactment, it has been the reason for the addition of notices of specific contents to consumer product labels. Along with the added label requirements, an official list of implicated substances is maintained and made publicly available. To date there are over 850 chemicals listed, and entries are added or removed based on current scientific information. All substances listed show their known or suspected risk factors, a unique CAS chemical classification number, the date they were listed, and if so, whether they have been delisted.
PDQ Promotional Products works to comply with all areas of Prop 65.